The VCX Community of Learning
Our experience of implementing vulnerability training started in February 2018 and has been our full-time job ever since. We founded Vulnerable Customer eXperience (VCX) in 2020 and have put all that knowledge into a training package that guarantees firms a learning journey to FCA compliance and exceptional customer service. However, in the same way that the FCA are not making supervision around vulnerability a 'one-off tick box', we are not simply selling one-off training courses. We have built a community of experts focused on delivering compassionate customer service to every customer including those in vulnerable circumstances. VCX provide a full eLearning suite of 'core' and 'partner' training modules and The Signpost vulnerability database. We partner with expert charity support, enterprise-level consulting on solution design and implementation and content from the latest academic research in finance and economics. We are also working with leading technology providers including the Vulnerability Registration Service (VRS) to help identify vulnerability using existing customer data held both internally and externally.
The learning journey is made up of 'Core' and 'Partner' training modules hosted on the VCX eLearning Portal. This is a deeply engaging blended learning environment that tracks and certifies your achievements. The full learning journey can be navigated using the buttons below or you can head over to the eLearning portal, self-register an account and dip your toe in the water by taking the free 10 minute Mini-Module.