We recommend every employee takes the full VCX eLearning journey. Our experience is that, only through a process of understanding how vulnerability regulation impacts businesses, customers, and employees, can we take on what is required of us as individuals. When we take this journey, we have the power to create compassionate business cultures and build longterm relationships of trust.
We appreciate that cultural change requires thought, planning and expertise. The 'Signpost Only' offering gives colleagues immediate access to essential training and the vulnerability information database. The annual subscription provides;
VCX core module 'Asking Questions'. This module takes the user through three commonly used questioning protocols knows as TEXAS, IDEA & CARERS.
Partner module 'Self-harm & Suicide'. Co-produced with Mental Health UK. We explore the increasing chances of customers disclosing such feelings and how we can navigate that conversation using The Signpost and the BLAKE protocol.
Unlimited use of The Signpost in-flight vulnerability database.
Certification and full audit history of all training hours committed to improving outcomes for vulnerable customers.
From a colleague point of view, completing the training and having access to The Signpost, means the emotional overhead on front-line staff is lightened. From a business perspective, providing access to training and tools to manage vulnerability conversations, reduces the liability and risks of discussing deeply personal, and sometimes traumatic circumstances with customers.
We appreciate that cultural change requires thought, planning and expertise. The 'Signpost Only' offering gives colleagues immediate access to essential training and the vulnerability information database. The annual subscription provides;
VCX core module 'Asking Questions'. This module takes the user through three commonly used questioning protocols knows as TEXAS, IDEA & CARERS.
Partner module 'Self-harm & Suicide'. Co-produced with Mental Health UK. We explore the increasing chances of customers disclosing such feelings and how we can navigate that conversation using The Signpost and the BLAKE protocol.
Unlimited use of The Signpost in-flight vulnerability database.
Certification and full audit history of all training hours committed to improving outcomes for vulnerable customers.
From a colleague point of view, completing the training and having access to The Signpost, means the emotional overhead on front-line staff is lightened. From a business perspective, providing access to training and tools to manage vulnerability conversations, reduces the liability and risks of discussing deeply personal, and sometimes traumatic circumstances with customers.